Scope of service
Support is limited to the service requested and the time purchased, unless otherwise agreed in writing.
SERVICE AGREEMENT
Royal IT Solutions Service Agreement
Please review the following before your support session.
Remote support consent
By continuing, you authorize Royal IT Solutions to remotely access your device for troubleshooting and support during the active session.
Data & privacy
You are responsible for backing up important files. While reasonable care will be taken, Royal IT Solutions is not responsible for existing issues, data loss, or third-party service interruptions.
Payments
Payments for standard support sessions are due in advance. Larger or custom projects may require separate approval and pricing.
No guarantee
Some issues depend on hardware condition, internet connectivity, manufacturer restrictions, or third-party systems. Specific results cannot be guaranteed in every case.